Important information on orders and deliveries

Important information on orders and deliveries

18.03.2020

Dear customers, we have sufficient stock and continue to work as normally as possible under the current circumstances to ensure the delivery of our products. Nevertheless, we too must deal with the effects of the global outbreak of the coronavirus COVID-19 and give high priority to the supply chain. Therefore, at this time we can only recommend that you place new orders early to avoid problems that could affect your business. Thank you for your understanding and stay healthy!

Dear customers,

our already high stocks of raw materials and finished products guarantee you the highest possible delivery reliability and adherence to delivery dates. Nevertheless, we too have to deal with the effects of the global coronavirus COVID-19 pandemic and give special priority to the supply chains. We communicate regularly with suppliers and transport partners. To date, we are not aware of any delays.

To protect our own employees, but also your operations, we have taken strict measures to reduce external contacts to a minimum where they are avoidable. We will certainly also accommodate you if we have temporarily ordered our field service to our plant or if we involve them via home office workstations. Due to our communication possibilities, we remain in close contact.

However, it would also be wrong not to consider a scenario where supply chains can come to a standstill. Therefore, we ask you to place new orders early to avoid problems that could affect your business. Orders are processed in the order in which they are received! Due to the imponderables at the present time and circumstances beyond our control, binding commitments to deadlines can naturally only be made within a reasonable and manageable period of time. 

As none of us knows how the situation in Germany will develop further, we will inform you about news at regular intervals.

We wish you good health and thank you in advance for your understanding.

 

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